Complaints and grievances
Capture operational issues, auto-route them to the right team, and manage escalation like an advanced command desk.
The complaints module now supports structured intake, routing, team assignment, escalation levels, resolution notes, live queue filters, and export-ready reporting.
Advanced flow
Ticket + Team
Every complaint becomes a routed operational ticket
Escalation
Live Queue
Track open, escalated, resolved, and closed issues with updates
Complaint Intake
Detailed title, location, description, and requester identity capture.
Right Team Routing
Auto-route hostel, transport, academic, finance, library, IT, or security issues.
Escalation Control
Escalation levels and resolution notes help manage serious or delayed cases.
Operations Reporting
Queue analytics, filters, recent tickets, and CSV export for admin review.
Advanced complaint intake
Capture the issue, assign the right team, set escalation level, and turn every complaint into a structured ticket.
Latest ticket
Will generate on submit
Triage preview
Current severity
medium
Escalation level: 0
Operations note
Route to the right team fast
Open / active
0
Escalated
0
Critical
0
Teams involved
0
Queue analytics
See which teams and priorities are carrying the complaint load.
Ticket actions
Pick a ticket and update the team, escalation level, or resolution state.
Update tickets, move them between teams, and track escalation directly from the operations board.
| Ticket | Requester | Issue | Team | Priority | Status |
|---|